Privacy Policy

1. Introduction
SelfGen Connect Ltd, trading as Smart Connect ("SGC"), is committed to ensuring the privacy and protection of any information you provide. This privacy policy explains how we collect, use, process, and protect personal data when you use our services, including the Smart Connect Consent Tool and associated platform. It also outlines our GDPR compliance commitments, considering the GDPR, UK GDPR, Data Protection Act 2018, and best practices for privacy and data security.

We may update this policy from time to time by updating this page, so you should check it regularly to ensure that you are happy with any changes.

2. Personal Information We Collect
When you visit our website or use our services, we may collect personal data from you, either directly or indirectly, including:

Device Information: Automatically collected through cookies, IP addresses, browser type, operating system, device identifiers, and browsing behavior. This information is anonymized wherever possible and helps us optimize user experience.
Account Information: Information you provide when you register for an account, such as your name, email address, telephone number, postal address, and Meter Point Administration Number (MPAN).
Payment Information: When you make a purchase, we collect payment details, but full credit or debit card information is never stored on our databases. Instead, we use secure third-party payment gateways.
Energy Consumption Data: Collected through integration with the Data Communications Company (DCC) and other data sources, subject to consent provided by end users.

3. How We Use Personal Information
SGC uses the personal data we collect for the following purposes:

Providing Services: To facilitate the provision of our services, including managing energy data access, validating users, and processing consent for energy usage data sharing.
Customer Support: To communicate with you regarding your account, provide support, and respond to inquiries.
Platform Optimization: To monitor, analyze, and improve our platform, ensuring the best user experience.
Fraud Prevention and Security: To ensure the security of our platform, including the detection and prevention of fraud.
Marketing and Communications: With your consent, we may use your information to provide you with information about our products, services, promotions, or events.

4. Legal Bases for Processing Personal Data
SGC processes personal data based on the following lawful bases:

Consent: Where you have given explicit consent for processing specific personal data.
Contract: To fulfill contractual obligations and provide the services you have requested.
Legal Obligation: Where processing is necessary to comply with applicable laws and regulations.
Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests do not override your rights.

5. Sharing Personal Information
We may share your personal data with:

Authorized Installers: To facilitate energy data management as requested by end users.
Service Providers: Third-party providers that help us deliver our services, such as cloud storage, payment processing, and customer support.
Legal Requirements: To comply with legal obligations or respond to valid legal requests.

We do not sell or share your personal information with unauthorized third parties for their own marketing purposes.

6. Data Transfers Outside the EEA/UK
SGC may transfer personal data outside of the EEA or UK. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect the data.

7. Data Retention
SGC retains personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Typically, personal data is retained for a period of up to seven years after the termination of services or upon user request for deletion.

8. Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Data Portability: You can request that we transfer your personal data to another organization or directly to you.
Right to Object: You have the right to object to the processing of your personal data for direct marketing or other purposes.
Rights Related to Automated Decision-Making: You can request human intervention if automated decisions significantly affect you.

To exercise these rights, please contact us at gdpr@selfgenconnectltd.co.uk.

9. Data Security
SGC takes data security seriously and implements appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. All data is encrypted during storage and transmission.

10. Cookies
SGC uses cookies to enhance user experience and analyze website usage. Cookies are small data files placed on your device when you visit our website. You may manage your cookie preferences through your browser settings.

11. Children's Privacy
SGC does not knowingly collect personal data from children under the age of 16 without parental consent. If we become aware of such data collection, we will take steps to delete the information promptly.

12. Data Breach Notification
In the event of a data breach, SGC will notify the relevant regulatory authority within 72 hours and affected individuals, where required, in accordance with GDPR requirements.

13. Appointing a Data Protection Officer (DPO)
SGC has appointed a Data Protection Officer (DPO) responsible for overseeing GDPR compliance and ensuring that all personal data is collected, stored, and processed in line with applicable regulations. For any GDPR-related inquiries, please contact our DPO at gdpr@selfgenconnectltd.co.uk.

14. Contact Information
For any questions regarding this privacy policy or your personal data, please contact us at:

SelfGen Connect Ltd
Email: support@selfgenconnectltd.co.uk
Phone: +44 (0)333 222 5013

15. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and where appropriate, we will notify you via email or through our platform.

By using our services, you agree to the terms outlined in this privacy policy. We are committed to protecting your personal data and ensuring transparency in how we handle your information.

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