Which support channels are available?

You can reach us via help desk, email, live chat or phone. Choose the channel that fits your urgency and preference.

What are your support hours?

Standard UK business hours; extended coverage during planned maintenance or incidents as communicated.

We prioritise by severity and aim to acknowledge quickly and resolve within published SLAs.

We follow GDPR-compliant processes and request only the minimum data needed to diagnose and resolve your issue.

Yes—Smart Connect support covers electricity, gas and water workflows.

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